Branch Manager - Panorama City
|May 01, 2013 - September 17, 2013|
|Location:||Panorama City, CA|
|Benefits:||Medical, Dental, Life, Vision, 401k and ESOP|
|Employment Type:||Full Time|
|Department:||Panorama City Branch|
DAYS: Monday-Friday, rotate Saturday
Supervise daily operation of a Branch facility, ensuring prompt and courteous service to all customers. Develop new Simplicity Bank customers and increase account relationships through an effective customer acquisition and retention program. Responsible for effectively administering, within the framework of Simplicity Bank policies, Branch activity with accountability for all aspects of performance, including operations and personnel administration.
HOURS: Monday - Thursday 8:30 a.m. -5:30 p.m., Friday 8:30 a.m. -6:30 p.m., Saturday 8:30 a.m. -1:30 p.m.
|Duties:||POSITION EXPECTATIONS -
Provide adequate supervision, training and support for all aspects of Branch operations, including new accounts and teller support, as well as security and contingency planning.
Determine that current policies are followed and adhered to, and that standards for internal control are maintained.
Responsible to recruit and select qualified and competent staff to maintain high service levels.
Maintain accurate and complete personnel records including, but not limited to, job descriptions, performance plans, attendance records, timely evaluations and corrective counseling in accordance with Simplicity Bank personnel policy and procedures.
Actively participate as part of the Management Team by providing input for improvement to overall policy and procedures.
Prepare monthly statistics of activity within the department, and assist in the creation and administration of the departmental budget.
Develop marketing plans to meet the deposit and loan growth goals and objectives set forth by Simplicity Bank and participate in special events, community activities, promotions, and organizations to raise awareness of the bank within the community.
Ensure that employees are trained, coached and motivated to analyze and be sensitive to customers’ needs, and to provide a high level of prompt and courteous service.
Achieve a minimum rating of 4 on 90% of all returned customer surveys.
Develop an annual learning and development training plan for Branch staff.
Perform other duties as needed.
|Qualifications:||Five years of experience working in a financial institution.
Three years of supervisory experience.
Excellent problem solving skills.
Ability to communicate in English effectively and professionally by electronic, telephonic, written and face-to-face methods.
Ability to exercise good judgment, resolve customer issues effectively and professionally, and manage multiple projects.
Ability to travel to off-site meetings, seminars, or conferences, before, during or after regular business hours and transport charts, premium items, literature and handout materials.
Bilingual preferred (English/Spanish) and fluent both verbally and in writing.
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